NDLI: On the Benefits of Planning and Grouping Software Maintenance Requests

Content Provider	IEEE Xplore Digital Library
Author	Junio, G.A. Malta, M.N. de Almeida Mossri, H. Marques-Neto, H.T. Valente, M.T.
Copyright Year	2011
Abstract	Despite its unquestionable importance, software maintenance usually has a negative image among software developers and even project managers. As a result, it is common to consider maintenance requests as short-term tasks that should be implemented as quick as possible to have a minimal impact for end-users. In order to promote software maintenance to a first-class software development activity, we first define in this paper a light weighted process -- called PASM (Process for Arranging Software Maintenance Requests) -- for handling maintenance as software projects. Next, we describe an in-depth evaluation of the benefits achieved by the PASM process at a real software development organization. For this purpose, we rely on a set of clustering analysis techniques in order to better understand and compare the requests handled before and after the adoption of the proposed process. Our results indicate that the number of projects created to handle maintenance requests has increased almost three times after this organization has adopted the PASM process. Furthermore, we also concluded that projects based on the PASM present a better balance between the various software engineering activities. For example, after adopting PASM the developers have dedicated more time to analysis and validation and less time to implementation and codification tasks.
Starting Page	55
Ending Page	64
File Size	534619
Page Count	10
File Format	PDF
ISBN	9781612842592
ISSN	15345351
DOI	10.1109/CSMR.2011.10
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-03-01
Publisher Place	Germany
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Maintenance engineering Software maintenance Programming Organizations Planning Software engineering software economics software maintenance process software clustering
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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