NDLI: Definition and Validation of the Key process of Release, Delivery and Deployment for Product Software Vendors: turning the ugly duckling into a swan

Content Provider	IEEE Xplore Digital Library
Author	Jansen, S. Brinkkemper, S.
Copyright Year	2006
Description	Author affiliation: Inf. & Comput. Sci. Inst., Utrecht Univ. (Jansen, S.)
Abstract	For software vendors the processes of release, delivery, and deployment to customers are inherently complex. However, software vendors can greatly improve their product quality and quality of service by applying a model that focuses on customer interaction if such a model were available. This paper presents a model for customer configuration updating (CCU) that can evaluate the practices of a software vendor in these processes. Nine extensive case studies of medium to large product software vendors are presented and evaluated using the model, thereby uncovering issues in their release, delivery, and deployment processes. Finally, organisational and architectural changes are proposed to increase quality of service and product quality for software vendors
Sponsorship	IEEE CPS
Starting Page	166
Ending Page	175
File Size	179283
Page Count	10
File Format	PDF
ISBN	0769523544
ISSN	10636773
DOI	10.1109/ICSM.2006.21
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2006-09-24
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Turning Feedback Software quality Software maintenance Quality of service Error correction Licenses Capability maturity model Customer relationship management Bandwidth
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Definition and validation of the key process of release, delivery and deployment for product software vendors: turning the ugly duckling into a swan.

Benchmarking the Customer Configuration Updating Practices of Product Software Vendors

Evaluating the Release, Delivery, and Deployment Processes of Eight Large Product Software Vendors Applying the Customer Configuration Update Model (2006)

Evaluating the release, delivery, and deployment processes of eight large product software vendors applying the customer configuration update model

THE UGLY DUCKLING TURNS INTO A SWAN

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From swan to ugly duckling: on the relationship of woman, beauty and ugliness

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Definition and Validation of the Key process of Release, Delivery and Deployment for Product Software Vendors: turning the ugly duckling into a swan

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Definition and validation of the key process of release, delivery and deployment for product software vendors: turning the ugly duckling into a swan.

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Definition and Validation of the Key process of Release, Delivery and Deployment for Product Software Vendors: turning the ugly duckling into a swan