NDLI: A Supportability Framework

Content Provider	IEEE Xplore Digital Library
Author	Pappu, N. Sukumar, S. Sheikh, F.
Copyright Year	2011
Abstract	Stakeholder concerns extend beyond end-user functionality and often go beyond error free operation, fast response times, high throughput, high availability and security. A large set of stakeholder concerns relate to the cost of building, owning and managing an IT-system in terms of quality attributes such as the ease of modifiability, configurability, manageability, usability and maximizing the system's ROI. Consequently, the realization of these quality attributes can be verified by how the system is built rather than what goes into the system. Because of this these quality attributes tend to be ambiguously specified and are hard to verify using conventional QA techniques. This paper presents a Supportability Framework that uncovers and links together concerns of 3 major types of stakeholders and transforms these concerns into a set of features and functionality to be realized in the system to be used by these stakeholders. This is accomplished using supportability scenarios, which use quality attributes as focal points with a specific productivity goal such as optimizing resources, time or money. The degree of realization of each of the quality attributes is described in terms of the conceptual tools of architecture such as use-cases, architecture styles and patterns, platform services and allocation views. The resultant architecture description and features produced by the supportability framework makes it simpler to establish the inherent relationship of the productivity concerns of the organization with respect to the system and their eventual architectural realization as a set of quality attributes.
Starting Page	137
Ending Page	146
File Size	925759
Page Count	10
File Format	PDF
ISBN	9781612843995
DOI	10.1109/WICSA.2011.26
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-06-20
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Productivity Computer architecture Usability Organizations Electronic mail Software Architecture Quality attributes Stakeholder concerns
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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