NDLI: A systems analysis and model of a parallel multi-server queueing system

Content Provider	IEEE Xplore Digital Library
Author	Clark Jr., T.D. McCommon, K.L. Hammond, D.H.
Copyright Year	1990
Description	Author affiliation: Dept. of Inf. & Manage. Sci., Florida State Univ., Tallahassee, FL, USA (Clark, T.D., Jr.; McCommon, K.L.)
Abstract	A feasible set of management policies to handle multitandem queuing systems characterized by stochastic demand is presented. This type of system is common in many service related organizations. The research used a previously developed simulation model of a State of Florida driver licensing office to manipulate policy variables in an effort to provide options for increased system efficiency. A key consideration is the ability to balance customer waiting time against ideal server time. The use of simulation analysis enables the modeler to incorporate complex characteristics of this type of system into the model, therefore providing a realistic representation of possible management actions. Dramatic results produced by the moving server models indicate that this method may provide the most efficient pairing of server resources with customer demand.
Starting Page	749
Ending Page	752
File Size	407594
Page Count	4
File Format	PDF
ISBN	0911801723
DOI	10.1109/WSC.1990.129608
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1990-12-09
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Queueing analysis Licenses Analytical models Resource management Stochastic processes Information management Stochastic systems Optimization methods Cost function Mathematical programming
Content Type	Text
Resource Type	Article

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