NDLI: Avoiding the blues for airline travelers

Content Provider	IEEE Xplore Digital Library
Author	Snowdon, J.L. El-Taji, S. Montevecchi, M. MacNair, E. Callery, C.A. Miller, S.
Copyright Year	1998
Description	Author affiliation: IBM Thomas J. Watson Res. Center, Yorktown Heights, NY, USA (Snowdon, J.L.)
Abstract	The fast growth in airline passenger traffic combined with the slow growth in airport capacity worldwide is putting a severe strain on the capability of airlines to adapt their processes to maintain satisfactory levels of customer service. The urgent need to better utilize assets, handle more flights in shorter periods of time, increase the number of waves at hubs, coordinate schedules with alliance partners, and quickly respond to irregularities, such as weather and malfunctioning equipment delays, is confronting airlines worldwide. IBM Research and IBM's Travel and Transportation Industry Solution Unit are helping airlines and airports to use advanced information technology to get passengers through check-in, security, and boarding faster, and to improve baggage handling systems, thus improving the passenger experience. Simulation models, built using IBM's Journey Management Library/sup TM/ (IBM JML/sup TM/) are useful in helping airlines understand what impact new technologies, such as self-service kiosks, voice recognition check-in, smart cards, electronic ticketing, and radio frequency devices, will have on bottlenecks, personnel needs and customer service levels.
Starting Page	1105
Ending Page	1112
File Size	1487563
Page Count	8
File Format	PDF
ISBN	0780351339
DOI	10.1109/WSC.1998.745966
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1998-12-13
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Winter Simulation Conf. Board of Dir.
Subject Keyword	Airports Customer service Capacitive sensors Job shop scheduling Delay effects Propagation delay Air transportation Information technology Information security Radio spectrum management
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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