Please wait, while we are loading the content...
| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Grabarnik, G.Ya. Michlin, Y.H. Shwartz, L. |
| Copyright Year | 2014 |
| Description | Author affiliation: Technion - Israel Inst. of Technol., Haifa, Israel (Michlin, Y.H.) || Dept. of Math & CS, St. John's Univ., Queens, NY, USA (Grabarnik, G.Ya.) || IBM T.J. Watson Res. Center, Yorktown Heights, NY, USA (Shwartz, L.) |
| Abstract | One of the challenges in IT Service Management is an assessment of an innovation benefit introduced into service delivery on performance of IT System Administrator (SA). The question is especially complex when variability of the service requests load is taken into account. We used the sequential probability ratio test to assess effects of innovation for a case when a load of the service teams is constant over time. One of the drawbacks of this test is its requirement for a constant SAs team size while the arrival patterns of service requests might require otherwise. To address the volatility of a service request load we consider the possibility of changing number of service associates. We design a performance test based on the concepts of Repeated Significance Test (RST), which allowed us to take variable number of SAs into account. In this work we show the superiority of the suggested test in comparison to the fixed sample size test (FSST) in a number of experiments required to reach the definitive conclusion. We also compare RST with SPRT when the size of the service team is constant. |
| Sponsorship | IEEE Commun. Soc. |
| Starting Page | 1 |
| Ending Page | 6 |
| File Size | 574553 |
| Page Count | 6 |
| File Format | |
| ISBN | 9781479909131 |
| DOI | 10.1109/NOMS.2014.6838376 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2014-05-05 |
| Publisher Place | Poland |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Technological innovation Vectors Testing Business Robustness Algorithm design and analysis Tin SPRT direct experimentation piloting repeated significance test group comparison test Wald's test |
| Content Type | Text |
| Resource Type | Article |
National Digital Library of India (NDLI) is a virtual repository of learning resources which is not just a repository with search/browse facilities but provides a host of services for the learner community. It is sponsored and mentored by Ministry of Education, Government of India, through its National Mission on Education through Information and Communication Technology (NMEICT). Filtered and federated searching is employed to facilitate focused searching so that learners can find the right resource with least effort and in minimum time. NDLI provides user group-specific services such as Examination Preparatory for School and College students and job aspirants. Services for Researchers and general learners are also provided. NDLI is designed to hold content of any language and provides interface support for 10 most widely used Indian languages. It is built to provide support for all academic levels including researchers and life-long learners, all disciplines, all popular forms of access devices and differently-abled learners. It is designed to enable people to learn and prepare from best practices from all over the world and to facilitate researchers to perform inter-linked exploration from multiple sources. It is developed, operated and maintained from Indian Institute of Technology Kharagpur.
Learn more about this project from here.
NDLI is a conglomeration of freely available or institutionally contributed or donated or publisher managed contents. Almost all these contents are hosted and accessed from respective sources. The responsibility for authenticity, relevance, completeness, accuracy, reliability and suitability of these contents rests with the respective organization and NDLI has no responsibility or liability for these. Every effort is made to keep the NDLI portal up and running smoothly unless there are some unavoidable technical issues.
Ministry of Education, through its National Mission on Education through Information and Communication Technology (NMEICT), has sponsored and funded the National Digital Library of India (NDLI) project.
| Sl. | Authority | Responsibilities | Communication Details |
|---|---|---|---|
| 1 | Ministry of Education (GoI), Department of Higher Education |
Sanctioning Authority | https://www.education.gov.in/ict-initiatives |
| 2 | Indian Institute of Technology Kharagpur | Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project | https://www.iitkgp.ac.in |
| 3 | National Digital Library of India Office, Indian Institute of Technology Kharagpur | The administrative and infrastructural headquarters of the project | Dr. B. Sutradhar bsutra@ndl.gov.in |
| 4 | Project PI / Joint PI | Principal Investigator and Joint Principal Investigators of the project |
Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon |
| 5 | Website/Portal (Helpdesk) | Queries regarding NDLI and its services | support@ndl.gov.in |
| 6 | Contents and Copyright Issues | Queries related to content curation and copyright issues | content@ndl.gov.in |
| 7 | National Digital Library of India Club (NDLI Club) | Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach | clubsupport@ndl.gov.in |
| 8 | Digital Preservation Centre (DPC) | Assistance with digitizing and archiving copyright-free printed books | dpc@ndl.gov.in |
| 9 | IDR Setup or Support | Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops | idr@ndl.gov.in |
|
Loading...
|