NDLI: CC4IMS: A mobile-based open-source call center for IMS

Content Provider	IEEE Xplore Digital Library
Author	Koumaras, H. Sakkas, C. Kourtis, M.-A. Fajardo, J.O. Liberal, F.
Copyright Year	2013
Description	Author affiliation: Inst. of Inf. & Telecommun., Nat. Center for Sci. Res. DEMOKRITOS, Agia Paraskevi, Greece (Koumaras, H.; Sakkas, C.; Kourtis, M.-A.) \|\| Dept. of Electron. & Telecommun., ETSI Bilbao, Bilbao, Spain (Fajardo, J.O.; Liberal, F.)
Abstract	This paper presents a novel open-source implementation of a call center, which is compatible with the IP Multimedia Subsystem (IMS) platform, supporting call forwarding and dispatching services, along with video call and chat with file transfer. The proposed solution is called Call Center for IMS (CC4IMS) and following a requirement analysis, the paper discusses the overall architecture and design of the proposed Call Center, focusing on the IMS compatibility and mobility of the implementation. Then, an open-source prototype implementation is presented, which was designed for mobile devices in order to be suitable for distributed and ad-hoc launch at emergency situations by first responder teams near to the location of the emergency incident. Finally, a protocol and message illustration between the CC4IMS and the IMS modules is presented, based on messages that have been actually captured by the CC4IMS prototype and the Open IMS Core, showing that the proposed Call Center confronts with the IMS signaling.
Starting Page	3523
Ending Page	3527
File Size	2008208
Page Count	5
File Format	PDF
ISBN	9781467362351
ISSN	21669570
DOI	10.1109/PIMRC.2013.6666759
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-09-08
Publisher Place	UK
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Servers Multimedia communication Mobile communication Prototypes Graphical user interfaces Open source software IP networks SIP Call Center Open Source IMS
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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