NDLI: Teleservice-state-of-the-art and future developments

Content Provider	IEEE Xplore Digital Library
Author	Hudetz, W.
Copyright Year	1998
Description	Author affiliation: FhG-ISI, Karlsruhe, Germany (Hudetz, W.)
Abstract	The globalisation of industry and the strong dependence of the German machine manufacturers on export has increased the importance of service not only as a cost factor but as a competition factor of strategic importance as well. Increasing complexity of machines and the growing proportion of controlling software require new and highly specialised know-how of the service personnel. Existing service structures are no longer appropriate. New opportunities offered by modern information and communication technologies (ICT) can provide solutions which, however, have to be properly integrated into company structures. Teleservice (TS) utilising new ICT and services is considered an efficient means to meet the growing demands of service. This paper presents an overview of the development of TS in Germany and abroad.
Starting Page	2103
Ending Page	2107
File Size	650641
Page Count	5
File Format	PDF
ISBN	0780345037
DOI	10.1109/IECON.1998.724044
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1998-08-31
Publisher Place	Germany
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Manufacturing industries Control systems Globalization Costs Communication system control Personnel Communications technology Flexible manufacturing systems Proportional control Modems
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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