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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Bozbura, T. Bayraktar, E. Tatoglu, E. |
| Copyright Year | 2011 |
| Description | Author affiliation: Bahcesehir University, Faculty of Engineering, Department of Industrial Engineering, Besiktas, Istanbul 34349 Turkey (Bozbura, T.; Bayraktar, E.) || Bahcesehir University, Faculty of Economics and Administrative Sciences, International Trade and Business, Besiktas, Istanbul 34349 Turkey (Tatoglu, E.) |
| Abstract | The purpose of this study is to provide the empirical analysis of differences between the Turkish public and private universities with regard to the effects of quality management (QM) practices on meeting the expectations of various stakeholder groups. Drawing on extant literature, a set of nine QM practices that are applicable to higher education were identified and used as independent variables, while a total of three stakeholder groups including students, businesses and employees were identified as dependent variables. Relying on a survey questionnaire, primary data was collected from a sample of 144 academicians serving at 22 universities located within the greater metro-region of Istanbul, Turkey. Based on structural equation modeling, the test results indicated that the link between QM practices and stakeholder interests is much stronger for private universities than for public universities in terms of the effects of QM practices on fulfilling the expectations of stakeholder groups. |
| Starting Page | 1 |
| Ending Page | 12 |
| File Size | 358354 |
| Page Count | 12 |
| File Format | |
| ISBN | 9781457715525 |
| e-ISBN | 9781890843236 |
| e-ISBN | 9781890843243 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2011-07-31 |
| Publisher Place | USA |
| Access Restriction | Subscribed |
| Rights Holder | PICMET (Portland Intl conf on Manage |
| Subject Keyword | Educational institutions Organizations Training Process control Lead |
| Content Type | Text |
| Resource Type | Article |
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