NDLI: Experiences on the efficiency index method in assessing the performance of knowledge dissemination in a business environment

Content Provider	IEEE Xplore Digital Library
Author	Verkasalo, M. Lappalainen, P.
Copyright Year	1999
Description	Author affiliation: Nokia Telecommun., Haukipudas, Finland (Verkasalo, M.)
Abstract	Accessibility of knowledge is of crucial importance to the success of modern businesses. Face-to-face discussions and other traditional communication methods need to be enhanced by computer-based tools to meet the requirements of the present business environment. Objective analysis is necessary to make adoption of these tools reasonable. This paper suggests a model for the engineering knowledge dissemination process in today's telecommunication business. It is based on a set of characteristic attributes of the process which are used to derive a numerical efficiency index expressing the disseminating performance. Validity of the method was then tested by several pilots carried out in Nokia Telecommunications' business environment. Substantial improvement of knowledge dissemination was indicated by the results collected. Based on the experiences obtained, a new knowledge dissemination infrastructure is introduced and its global implementation described. The ultimate goal of the system is to provide an easy access to knowledge to all the employees with minimum effort and delay.
Starting Page	214
Ending Page	220
File Size	620145
Page Count	7
File Format	PDF
ISBN	1890843024
DOI	10.1109/PICMET.1999.787807
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1999-07-29
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Portland Int. Conf. on Management of Eng. & Techno
Subject Keyword	Business communication Documentation Telecommunication computing Testing Delay Computer networks Knowledge transfer Cultural differences Global communication Costs
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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