NDLI: A voice information system supporting compliance in the Aviron FluMist/sup TM/ vaccine trial

Content Provider	IEEE Xplore Digital Library
Author	Zeigler, B.L. Bulley, N.
Copyright Year	1998
Description	Author affiliation: PAREXEL Int., Waltham, MA, USA (Zeigler, B.L.)
Abstract	Describes a voice information system (VIS) which is used to encourage compliance during pharmaceutical trials. Our VIS was developed to support a research trial conducted by Aviron to assess the safety, tolerability and effectiveness of the FluMist/sup TM/ influenza virus vaccine. The role of the VIS was to contact the trial participants during the effectiveness phase to communicate information and to ensure compliance in completing and returning their diaries. We describe the architecture and functionality of the VIS and we report results from using the system throughout the trial. The VIS is a Windows NT application, running on a Compaq platform with a multichannel Dialogic telephony subsystem. The application was developed in Visual Basic and linked with a Microsoft Access database. We designed the system to make a high volume of calls during a short time window and to track call progress information and user behavior for each call. The message pragmatics of the calls varied during the trial and included reminders, confirmations, instructions and news. We based the dialog on simple dialog prototypes and we varied message delivery as a function of the mode of answering the call. With regard to system performance, we assess the system in terms of reliability, flexibility and effectiveness of call completion. With regard to user behavior, we report objective measures reflecting the willingness of participants to receive information transmitted via automated outbound calls. We draw descriptive statistics from our call sample that may be useful for establishing design parameters of future voice-interactive applications.
Starting Page	215
Ending Page	218
File Size	359761
Page Count	4
File Format	PDF
ISBN	0780350286
DOI	10.1109/IVTTA.1998.727723
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1998-09-29
Publisher Place	Italy
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Information systems Pharmaceuticals Safety Influenza Vaccines Telephony Visual BASIC Visual databases Prototypes System performance
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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