NDLI: SARA: A tool for service levels

Content Provider	IEEE Xplore Digital Library
Author	Bochicchio, M.A. Longo, A. Giacovelli, S.
Copyright Year	2013
Description	Author affiliation: Dept. of Eng. for Innovation, Univ. of Salento, Lecce, Italy (Bochicchio, M.A.; Longo, A.; Giacovelli, S.)
Abstract	The evolution of IT management towards a more customer-centric approach has shifted IT managers perspective from the IT department's traditional point of view to the final user perception. We can state that IT department horizon line has been shifted from the business border to the end user frontier. Therefore IT managers are more and more focused on services seen in the end-to-end perspective. In order to support IT managers in designing services that can be guaranteed at the end users, we propose SARA, a tool for mapping contracts over end-to-end service chains. SARA aims to support IT managers for assessing the actual coverage of obligations with respect to the service they must provide to final users. In this way IT managers are allowed to calculate SLAs they can guarantee, given a set of already signed service contracts, and to evaluate the impact of contract variations on the service levels deployed to the final users.
Starting Page	1211
Ending Page	1217
File Size	1294050
Page Count	7
File Format	PDF
ISBN	9781467352291
e-ISBN	9783901882500
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-05-27
Publisher Place	Belgium
Access Restriction	Subscribed
Rights Holder	IFIP
Subject Keyword	Contracts Unified modeling language Conferences Monitoring Context Visualization service composition Service levels Contract management ITIL
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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