NDLI: Enterprise performance monitoring

Content Provider	IEEE Xplore Digital Library
Author	Andonov-Acev, D. Buckovska, A. Blagojevic, Z. Kraljevski, V.
Copyright Year	2008
Description	Author affiliation: FEIT, Skopje (Andonov-Acev, D.; Buckovska, A.)
Abstract	Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. Used in Business Intelligence (BI) to assess the present state of the business and to prescribe a course of action, KPIs can tell you how the business is performing according to certain parameters. Organizations use this knowledge to pre-empt problems, quickly resolve issues before they impact the end-user experience, and document performance as seen from the customer point of view. KPIs are intended to develop strong industry standards and methods for benchmarking performance across many different domains that relate directly to the operation of an organization: Revenue and margin, Customer experience and Operational efficiency. Especially when enterprises are big global players, agreeing on global KPIs would mean minimizing consultation effort for the individual affiliates, thus bringing significant great value to the whole group. It means organizing logic for data, application, and infrastructure, captured in a set of policies, relationships, and technical choices to achieve the desired business and technical standardization and integration. The bottom line is to improve the enterprises through effective corporate governance guidance. The operational efficiency depends on global enterprise and market data available in near real time, involving advanced information technology and communication tools for monitoring and reporting. This paper will discuss recent trends in enterprise performance management, putting emphasis on operational performance metrics. This information coming from the combination of operational support and IT, enables the management to tailor service packages that deliver maximum satisfaction to end-users and provide invaluable intelligence.
Starting Page	185
Ending Page	190
File Size	306080
Page Count	6
File Format	PDF
ISBN	9789537138127
ISSN	13301012
DOI	10.1109/ITI.2008.4588405
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2008-06-23
Publisher Place	Croatia
Access Restriction	Subscribed
Rights Holder	SRCE University, University of Zagreb, Croatia
Subject Keyword	enterprise governance KPI performance management
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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