NDLI: Navigating customer satisfaction

Content Provider	IEEE Xplore Digital Library
Author	Kuzic, J. Rosko, Z.
Copyright Year	2006
Description	Author affiliation: Fac. of Inf. Technol., Monash Univ., Melbourne, Vic. (Kuzic, J.)
Abstract	It is widely recognised that many corporation are now using Web sites and the Internet in their efforts to satisfy customers. The fact that the Web site features are capable of influencing companies' image, is not only playing a significant role in how these companies cater to their customers' needs, but is also a reflection of how important it is to have a Web site that is easy to navigate. The research reported in this paper investigates the role of Web site navigational features in helping to shape company image. It further investigates the influence of specific Web site attributes in portraying the image of the corporations. The research has found that a visit to an organization's Web site can play a role in changing customer's perception of the image of that particular company
Starting Page	407
Ending Page	412
File Size	151916
Page Count	6
File Format	PDF
ISBN	9537138054
ISSN	13301012
DOI	10.1109/ITI.2006.1708515
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2006-06-19
Publisher Place	Croatia
Access Restriction	Subscribed
Rights Holder	SRCE University, University of Zagreb, Croatia
Subject Keyword	Navigation Customer satisfaction Internet Companies Australia Web page design Delay Information technology Web sites Reflection
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Customer Satisfaction of E-Commerce Websites

A Research Model: Value Drivers of B2C Company Web Site

The evolution of SMEs Web sites in the UK

Considering Cultural Issues in E-Business Solutions

Influence of the content of the website on company's image

Designing WWW site map systems

Web site accessibility: identifying and fixing accessibility problems in client page code

Participatory User Centered Design Techniques for a Web Information System for Stroke

Customer orientation pays off: How E-tailers build customer trust successfully

Navigating customer satisfaction - web-site issues

Similar Documents

Customer Satisfaction of E-Commerce Websites

A Research Model: Value Drivers of B2C Company Web Site

The evolution of SMEs Web sites in the UK

Considering Cultural Issues in E-Business Solutions

Influence of the content of the website on company's image

Designing WWW site map systems

Web site accessibility: identifying and fixing accessibility problems in client page code

Participatory User Centered Design Techniques for a Web Information System for Stroke

Customer orientation pays off: How E-tailers build customer trust successfully

Navigating customer satisfaction - web-site issues