NDLI: Assessment of overall satisfaction level of students in a technical institution

Content Provider	IEEE Xplore Digital Library
Author	Anilkumar, K.K. Sagi, T.M.
Copyright Year	2012
Description	Author affiliation: Department of MLT, School of Medical Education, Mahatma Gandhi University, Kottayam, Kerala, INDIA (Sagi, T.M.) \|\| Division of Electronics & Communication, CUCEK, Cochin University of Science And Technology, Kerala, INDIA (Anilkumar, K.K.)
Abstract	The study is based on the fact that students are the customers of an educational institution and their satisfaction is essential for their retention. Hence the sustained growth and development of the institution depends on the satisfaction of students [1]. The publicity of an educational institution is mainly through the ‘word of mouth’ of the students and their parents. Hence evaluation of the satisfaction level [2][3] is important to know the strength, weakness, opportunity and threat of the institution, which may lead to better educational administration. This study can be used to evaluate the satisfaction level of students of any institution and to put forward suggestions to improve the overall satisfaction. A method to evaluate the satisfaction level of students in an institution is suggested here. The method used in the study can be termed as ‘Handovered-Questionnaire’ in which a set of questions relevant to the study is handed over to the students with a request to return it, duly filled in. The sample [4] students are selected by Proportional Stratified Sampling. The study revealed the satisfaction level of students about the quality of instruction, facilities available, fee-structure, course syllabi, attitude of the staff members, examination system, extracurricular activities, placement assistance, campus of the institution, etc. It is found that the satisfaction level of students strongly depends on their expectation about the facilities.
Starting Page	1
Ending Page	6
File Size	204117
Page Count	6
File Format	PDF
ISBN	9781467322676
e-ISBN	9781467322690
DOI	10.1109/AICERA.2012.6306735
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-07-19
Publisher Place	India
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Questionnaire Sociology Abstracts Satisfaction Educational institutions Stratified Nickel Institution Sampling Statistics
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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