NDLI: Fuzzy tool for customer satisfaction analysis in CRM systems

Please wait, while we are loading the content...

2015 38th International Conference on Telecommunications and Signal Processing (TSP)

2013 36th International Conference on Telecommunications and Signal Processing (TSP)

Conference information

Organizing committee members

Optimization of the RBF localization algorithm using Kalman filter

Comparison of hardware and software based encryption for secure communication in wireless sensor networks

Fuzzy tool for customer satisfaction analysis in CRM systems

Fuzzy tool for efficient searching in information system

A methodology for testing of information system under uncertainty

Efficient security solution for privacy-preserving cloud services

DOAF — A development framework for distributed applications

DOAF — Replica localization module

QoS optimization in congested multimedia networks

Interactive video audio system and its performance evaluation

A Rakeness test for coherent signal combining in mobile receivers

A signal processing algorithm for multi-constant modulus equalization

Trade-off between signature aggregation and batch verification

Creating a programming language for the AL5 type robotic arms

Subchannel ordering scheme for LDPC-coded OFDM transmission over selective channels

Performance analysis and comparison of the TAYGA and of the PF NAT64 implementations

Security gap performance of some LDPC code constructions

The FPGA implementation of dictionary; HW consumption versus latency

Throughput performance analysis of the multipath communication library MPT

Fieldbus performance prediction using DOE with D-Optimal analysis

Fieldbus modeling using DOE with D-Optimal analysis

Integrated IMS-femtocell testbed

Evaluation of PHY layer throughput of ultra wide band IEEE 802.15.4a technology

Design of QoS model for mobile Ad-hoc network

QoS support in routing protocols for MANET

A comparative study of the modern access networks

Authentication in computer networks and proposal of one-time increase of user permissions

The effects of sea environmental conditions on the underwater acoustic communication systems

Influence of thermal turbulences on the optical beam of atmospheric optical link

A computational complexity measure for trellis modules of convolutional codes

Performance improvements of power management in CDMA systems by adaptive modulation

A cellular — WLAN vertical handover management system for public transport

Experimental study of cooperative MIMO at HF band

Using multiple co-channel femtocells as relays to increase the performance of the outdoor user

Joint CFO-multiuser channel estimation for SC-FDMA uplink system with CAZAC sounding reference sequence

A WSN-based system for heat allocating in multi-flat buildings

32 states double binary turbo code

Indoor localization based on Wi-Fi parameters influence

Interactive multimedia module into danger alert communication system

Throughput-coverage characteristics for soft and Partial Frequency Reuse in the LTE downlink

Implementation of voice, SMS and MMS services into Interactive Video Audio System (IVAS)

Precoding design with joint dynamic channel assignment and band selection techniques for downlink CoMP OFDMA systems

Embedded system with RFID technology and inductive proximity sensor

An application of the broadband PLC for smart homes in Turkey

Specialized compact external electro-optic modulating unit

Network-assisted idle procedure in closed subscribed group cell

Heuristic approach to dynamic Uplink Power Control in LTE

A novel modulation recognition technique based on artificial bee colony algorithm in the presence of multipath fading channels

Probability of cell overlapping in femtocell environment

Theoretical study of P1 detection (synchronisation for DVB-T2 standard)

Bargaining theory based RRM algorithm for OFDMA based cellular networks

Punctured 2D turbo product codes and their performance

Smart grid traffic modeling and scheduling using 3GPP LTE for efficient communication with reduced RAN delays

Two approaches for the estimation of the heaviness of traffic in wireless networks

Fuzzy algorithm control effectiveness on drum boiler simulated dynamics

Analysis of cluster load balancing using simulation

Design consideration for efficient network interface supporting the Large Receive Offload with embedded RISC

The transmitter for indoor Free Space Optic networks

MIMO antenna system for LTE

Optimum communication paths for mobile WSNs using genetic algorithms

Towards the efficient simulation of telecommunication systems in heterogeneous distributed execution environments

On regenerator placement in loss-less optical burst switching networks

Exploring and measuring the co-existence between LTE and DVB-T2-Lite services

Real-time WSN communication for access control applications

Proposal of a queueing model for simulation of advanced telecommunication services over IMS architecture

Numerical representation of optical sources for coherent lightwave systems

Hybrid statistical power line model for outdoor channels

Development of a low-cost system for temperature monitoring

A new approach to the comparison of microwave methods used at dielectric constant assessment

A reinforcement learning strategy for task scheduling of WSNs with mobile nodes

Modified nodal analysis and state variable descriptions for MTLs systems solution in Matlab

General scheme of differential power analysis

Vital signs modeling for Doppler radar cardiorespiratory monitoring

An optimized LTE antenna implementation using Sierpinski gasket fractal structure

Analysis of decision and estimation in noisy transmission systems

Optimization of receiver arrangements for emitter location finding using time difference of arrival

Comparison between measured and computed values of the mean mutual information per coded bits in OFDM based wireless transmissions

Analysis of CSMA/CA used in power line communication

Low-voltage CMOS-RC fully cascadable transadmittance-mode all-pass filter

SC ΣΔ converter for vibration sensor processing system

Tunable CMOS-based current mode fifth-order ladder low-pass filter

General current-mode filtering structure with controllable current active elements

Controlled Gain Current and Differential Voltage Amplifier and study of its application in simple adjustable oscillator

Predistortion system implementation based on analog Neural Networks for linearizing High Power Amplifiers transfer characteristics

Analog continuous-time filtering extended to fractional-order network elements

An active-only electronically controllable current-mode multifunction filter using CCCFTAs

Design of dominantly proportional PID controller using a single commercially available active component

Practical aspects of operation of simple triangular and square wave generator employing diamond transistor and controllable amplifiers

Single-resistance-controlled current-mode quadrature sinusoidal oscillator using single CCCFTA with grounded elements

Dynamic input offset auto-compensation of continuously working opamp

Current-controlled square/triangular wave generator with MO-CCDVCC

Differences between LP orders for tonal and noise parts of audio signal

Blind bandwidth extension of audio signals based on harmonic mapping in phase space

Visual feature extraction for isolated word visual only speech recognition of Vietnamese

Impact of applied transform on accuracy of Energetic analysis method

Impact of microphone on computer applications with voice input modality

Iterative grapheme-to-phoneme alignment for the training of WFST-based phonetic conversion

NanoTrans — Editor for orthographic and phonetic transcriptions

Audio-visual speech recognition in noisy audio environments

Interactive quality enhancement in acoustic echo cancellation

Fast implementation of Harmonic Transform

Lossless audio coding by predictor blending

Audio data classification by means of new algorithms

Audio classification utilizing a rule-based approach and the support vector machine classifier

Attributes of audio feature contours for automatic singing evaluation

Algorithms for vowel recognition in fluent speech based on formant positions

Sound source localization with DAS beamforming method using small number of microphones

Methods for the evaluation of quality in machine processing of biomedical images

The lifted wavelet transform for encephalic signal compression

Automatic measurement of intima media thickness with preselection of the most suitable places

Analysis of the ballistocardiographic artifact removal in simultaneous EEG-fMRI recording using independent component analysis and coherence function

Electromyography analysis and fatigue evaluation of rectus abdominis muscle during core exercise

The design of the voice communication in Smart Home Care

Segmentation of brain tumor parts in magnetic resonance images

Off-line analysis of the P300 event-related potential using discrete wavelet transform

Detection of position of replaced mechanical heart valve with ANN

Automatic detection of brain tumors in MR images

Artificial neural network based on rotation forest for biomedical pattern classification

Evolutionary improved object detector for ultrasound images

Classification of ECG patterns for diagnostic purposes by means of Neural Networks and Support Vector Machines

Wireless circuits design for neural recording application

Fatigue estimation using foot pressure sensors

Plant growth promotion system using artificial lighting — Experimental setup realization and plant growth evaluation method

Classification of real and imaginary hand movements for a BCI design

Image processing and feature extraction of circular objects from biological images

Bio-Amplifier with programmable gain and adjustable leads

Classification of cardiotocography records by random forest

Statistics-based classification of tissues in the mandibular region

ECG fiducial points extraction by extended Kalman filtering

Discovering the cirrhosis grades from ultrasound images by using textural features and clustering methods

Massively parallel algorithm for multiple biological sequences alignment

Measurement of biosignals and subsequent processing for more accurate determination of cardiovascular system parameters

Automated Brain Tumor segmentation using novel feature point detector and seeded region growing

A comparison of success and time consumption of the most common methods for detection of the SSVEP

A modified natural gradient algorithm for blind source separation using generalized constant modulus

Analysis of influence of Doppler frequency shift on effectiveness of phase-shift keyed signal compression

Stair case detection and recognition using ultrasonic signal

Design of polynomial-based digital interpolation filters based on Chebyshev polynomials

Development of Improved Nyquist Filters with piecewise linear frequency characteristics

Generation of biometric based unique digital watermark from iris image

Combined adaptive beamforming techniques for noise reduction in changing environments

Accuracy of differential phase delay estimation for GPS spoofing detection

Human activity recognition on raw sensor data via sparse approximation

A novel method of local chirp-rate estimation of LFM chirp signals in the time-frequency domain

A cubic B-spline interpolation algorithm that uses the first derivative values of the input function in the knots

A novel method for thinning branching noisy point clouds

Watermark generation from fingerprint features for digital right management control

The use of Residue Number System in the design of the optimal all-pole IIR digital filters

Field Programmable Neural Array for feed-forward neural networks

Robust secure charge-sharing symmetric adiabatic logic against side-channel attacks

Fish freshness assessment by using electronic nose

Generalized construction of two-dimensional complete complementary codes

FPGA based hardware architectures for iterative algorithms implementations

The obstacle detection on the railway crossing based on optical flow and clustering

Robustness evaluation of corner detectors for use in ultrasound image processing

Exploring of the DVB-T/T2 performance in advanced mobile TV fading channels

Weighted PCA for improving Document Image Retrieval System based on keyword spotting accuracy

Automated detection of important facial curves in radiographs

Comparison of several techniques for detection of key slides in lecture support materials

A new approach to short web document creation based on textual and visual information

Supervised video scene segmentation using similarity measures

Improving the performance of SIFT and CSLBP for image copy detection

Speeding up Viola-Jones algorithm using multi-Core GPU implementation

Copy-move forgery detection in images via 2D-Fourier Transform

Automated pre-diagnosis of Acromegaly disease using Local Binary Patterns and its variants

Blood vessel extraction from retinal images using Complex Wavelet Transform and Complex-Valued Artificial Neural Network

Intruder detection for automated access control systems with Kinect device

Feature extraction for object recognition using PCA-KNN with application to medical image analysis

Automatic estimation of the arterial parameters in Ultrasound video sequence

3D brain tissue selection and segmentation from MRI

The Maxillo-Facial Surgery System for guided cancer resection and bone reconstruction

A video de-interlacing with precise interfield information by hybrid scene change detection

Detection of the global text skew with initial skew rate

Sparse feature for hand gesture recognition: A comparative study

Local descriptors based face recognition engine for video surveillance systems

A robust transform domain watermarking technique by triangular and diagonal factorization

Genetic programming based classifier in Viola-Jones RapidMiner Image Mining Extension

Image extrapolation using K-SVD algorithm

Tracking and speed estimation of selected object in video sequence

Contour chain-coding and topological hierarchy analysis in a 2×3 window single-pass raster scan

The estimation of a depth map using spatial continuity and edges

Detection of symmetric features in images

2012 35th International Conference on Telecommunications and Signal Processing (TSP)

2011 34th International Conference on Telecommunications and Signal Processing (TSP)

Fuzzy tool for customer satisfaction analysis in CRM systems

Content Provider	IEEE Xplore Digital Library
Author	Walek, B.
Copyright Year	2013
Description	Author affiliation: Center of Excellence IT4Innovations, IRAFM, Univ. of Ostrava, Ostrava, Czech Republic (Walek, B.)
Abstract	Nowadays, the concept of CRM systems is very popular. Important aspect of CRM system is customer satisfaction analysis which evaluates customer preferences using questionnaire survey. Currently, there are two main approaches for customer satisfaction analysis. Rough set approach uses decision rules for evaluation of customer preferences. Based on this approach the fuzzy tool for customer analysis is proposed. Fuzzy tool consists of expert system with knowledge base and evaluates questionnaire answers collected from customers. Evaluated results of customer satisfaction analysis are processed and visualized. The proposed fuzzy tool is verified on specific example.
Starting Page	11
Ending Page	14
File Size	1701768
Page Count	4
File Format	PDF
ISBN	9781479904020
e-ISBN	9781479904044
DOI	10.1109/TSP.2013.6613881
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-07-02
Publisher Place	Italy
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Visualization Customer satisfaction Customer Expert system Companies Customer satisfaction analysis Fuzzy tool Expert systems Pragmatics CRM
Content Type	Text
Resource Type	Article

Central Library (ISO-9001:2015 Certified)
Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

See location in the Map
03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in