NDLI: Research on using memcached in call center

Content Provider	IEEE Xplore Digital Library
Author	Fajie Li Shubo Zhan Lili Li
Copyright Year	2011
Description	Author affiliation: State Key Laboratory of Networking and Switching, Beijing University of Posts and Telecommunications, China (Fajie Li; Shubo Zhan) \|\| Department of Information Technology, Rural Credit, Cooperative of Shandong, Jinan, China (Lili Li)
Abstract	In modern society, more and more companies have introduced call center system into their enterprise management to improve customer relationships. In the meantime, the scale of the call center system increases hugely. As a result, the traditional RDBMS cannot well satisfy the requirements of high-frequency access and performance becomes a key issue to be considered. Memcached is a high-performance, distributed memory object caching system, which is widely used in storage system to improve data access performance. This paper first briefly introduces the conception and features of memcached, and then discusses the integration of memcached with call center in detail. Finally, we promote a new idea to use memcached based on Web Service technology, which proves to be safe and flexible.
Starting Page	1721
Ending Page	1723
File Size	492259
Page Count	3
File Format	PDF
ISBN	9781457715860
e-ISBN	9781457715877
DOI	10.1109/ICCSNT.2011.6182300
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-12-24
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Java NoSql Outbound call CTI Simple object access protocol Servers Call Center Memcached
Content Type	Text
Resource Type	Article

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