NDLI: Building an easy to use management on top of the APIs of a complex IP telephony system

Content Provider	IEEE Xplore Digital Library
Author	Janitor, J.
Copyright Year	2014
Description	Author affiliation: Tech. Univ. of Kosice, Kosice, Slovakia (Janitor, J.)
Abstract	New ICT technologies and solutions can dramatically improve the effectiveness of the end users by giving them the right IT tools for their job. While the end users are happy to see improvements in the tools they are using, the ever growing ICT infrastructure is getting more and more complex and difficult to manage. Human errors in the operations phase are among the key issues that might lead to a system instability and in the worst case, even cause downtimes. Proper training of the administrative people can help to reduce these issues, but with the tight OPEX budgets, it is getting difficult to train a sustainable number of people for every specific technology. To still minimize the number of errors caused by incorrect configuration changes, simplifying the management tools and adding automation into multistep processes can dramatically reduce the number of human errors. In this paper we are presenting an in-house-built tool at the Technical University of Kosice, which is used in the daily operations as a replacement of the official management interface of a complex IP telephony system. Tasks that normally required several steps to complete, including configurations created or modified on different places of the original management system, are now created in a simple web based management tool.
Starting Page	205
Ending Page	208
File Size	629455
Page Count	4
File Format	PDF
ISBN	9781479977390
e-ISBN	9781479977406
DOI	10.1109/ICETA.2014.7107585
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2014-12-04
Publisher Place	Slovakia
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Databases XML Authentication Telephony IP networks Simple object access protocol
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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