NDLI: A method for simplifying the submission of an online request for an E-Government service

Content Provider	IEEE Xplore Digital Library
Author	Vo, G.N. Lai, R.
Copyright Year	2014
Description	Author affiliation: Dept. of Comput. Sci. & Comput. Eng., La Trobe Univ., Melbourne, VIC, Australia (Vo, G.N.; Lai, R.)
Abstract	In recent years, to encourage citizens to use the E-Government system more widely, the number of innovative research topics in this area has grown tremendously to bridge the information gap between citizens and the government. However, recently, concerns have been increasing, especially in developing countries, as to how to simplify the submission of a request for an E-Government service and how to link these requests to build an online application without asking the citizen to input the data more than once or run around to submit their information in person. Thus, the challenge for the Government in this situation is to provide an e-system which is fast and simple for the citizen to use. This research proposes a method for simplifying the information retrieval process from the E-Government system. This method uses Natural Language Processing (NLP), concept indexing and data integration methods for data analyzing and building. To assist the retrieval of information, the government concept is used to match everyday language to the formal language which is used in the government's E-Documents. As well, the mapping is based on the enriched citizen's requests to structure a multi-layered E-Document. To demonstrate its usefulness, we applied our methodology to sample data of an online request for a vehicle registration procedure.
Starting Page	377
Ending Page	382
File Size	836914
Page Count	6
File Format	PDF
e-ISBN	9781479937042
DOI	10.1109/ISTMET.2014.6936538
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2014-05-27
Publisher Place	Indonesia
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	E-Government NLP Information retrieval E-Document Concept Indexing Natural language processing Information Retrieval Electronic government Vehicles Indexing
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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