NDLI: Scheduling and manpower allocation for hotel banquet functions

Content Provider	IEEE Xplore Digital Library
Author	Soh, Lai Seng
Copyright Year	2009
Description	Author affiliation: School of Engineering, Republic Polytechnic, Singapore (Soh, Lai Seng)
Abstract	Hotel banquet functions usually employ part-time workers as waiters and waitresses. These functions often end beyond the scheduled duration. In addition, there is also either a shortage or excess of workers for majority of the banquet functions, resulting in significant losses to the hotel not only in monetary terms, but also to the reputation of the hotel. In this paper, the Six Sigma methodology was employed to help a hotel understand their current situation and come out with solutions to address these problems. The systematic approach allowed all their banquet functions to end within a stipulated duration and controlled the labor cost with no out-of-control situations. The process capability was also vastly improved as a result. All the recommendations were summarized into a Visual Basic .Net program for easy use by the banquet supervisor, allowing him to retrieve the required information and perform scheduling and manpower allocation automatically.
Starting Page	1398
Ending Page	1402
File Size	621728
Page Count	5
File Format	PDF
ISBN	9781424436712
DOI	10.1109/ICIEEM.2009.5344407
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-10-21
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Visual BASIC Six Sigma for service Job shop scheduling Control systems Information retrieval DMAIC Six Sigma Control charts Automatic control Cost function Collaborative work Manufacturing Six sigma
Content Type	Text
Resource Type	Article

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4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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