NDLI: Service quality evaluation by fuzzy Deplhi method

Content Provider	IEEE Xplore Digital Library
Author	Imanova, S.N.
Copyright Year	2009
Description	Author affiliation: Qafqaz University, Baku-Sumqayit Road 16-km Xirdalan, Baku AZ0101 Azerbaijan (Imanova, S.N.)
Abstract	The customer always aspires to the conformity of the price of service defined by it and its qualities. We will notice that, as a rule, the customer of service complains of its high price, than the customer of the physical goods less often. If the considers the price overestimated simply leaves without purchase. The dissatisfaction of service conducts, as a rule, to the big losses in a market dale. For this reason the manufacturer of services should as it is possible to reveal more precisely requirement and expectation of the target clients. Unfortunately, service is more difficult to judge quality and even more difficultly to define it. Service quality estimation is based on perception based information, not numerical information. In this paper we apply fuzzy Delphi method for investigation of service quality in airlines.
Starting Page	1
Ending Page	3
File Size	173895
Page Count	3
File Format	PDF
ISBN	9781424447398
DOI	10.1109/ICAICT.2009.5372508
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-10-14
Publisher Place	Azerbaijan
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Fuzzy Delphi Method Costs Law Customer Quality of service Companies Medical services Construction industry Loans and mortgages Airlines Manufacturing Service quality Legal factors Business
Content Type	Text
Resource Type	Article

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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