NDLI: Towards the use of serious games for effective e-government service

Content Provider	IEEE Xplore Digital Library
Author	Ahmed, A.M. Mehdi, Q.H. Moreton, R. Elmaghraby, A.
Copyright Year	2014
Description	Author affiliation: Fac. of Sci. & Eng., Univ. of Wolverhampton, Wolverhampton, UK (Ahmed, A.M.; Mehdi, Q.H.; Moreton, R.) \|\| Comput. Eng. & Comput. Sci. Dept., Univ. of Louisville, Louisville, KY, USA (Elmaghraby, A.)
Abstract	E-government is one of the most common management opportunities utilised to improve government performance as e-government systems, offering a wide range of benefits for both citizens and governmental agencies, such as social services, digital democracy, e-commerce, taxation, revenue etc. However, in many developing countries, the goals of e-government have not been achieved, and the common reason for failure has been lesspublic participation and shortage of employees' knowledge. This paper aims to explore the use of serious game technology to improve e-government services by promoting the participation of citizens and offering better training to government employees in developing countries. Serious games can play an important role in support learning processes and expanding knowledge in a new more amenable way that can be exploited to improve e-government services. This study investigates the possibility of using serious games to encourage citizen participation in e-government and explores how serious games can provide a new way to easily traingovernment employees. To enhance the public participation and employees training, this work proposes a new concept of using serious games for effective e-government services.
Sponsorship	DiGRA
Starting Page	1
Ending Page	6
File Size	323805
Page Count	6
File Format	PDF
e-ISBN	9781479958542
DOI	10.1109/CGames.2014.6934148
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2014-07-28
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Training E-Services Entertainment industry Games Employees training Internet Citizen Participation E-government Serious Games Electronic government
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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