NDLI: Application of QFD and SPC methods in the processes of design and products manufacturing

Content Provider	IEEE Xplore Digital Library
Author	Kelblerova, M. Vykydal, D.
Copyright Year	2011
Description	Author affiliation: Department of Quality Management, VŠB-TU Ostrava, Ostrava, Czech Republic (Kelblerova, M.; Vykydal, D.)
Abstract	Marketing surveys discover that the most successful organizations have to provide products or services that meet customer´s requirements and are able to fulfill these requirements more consistently than their competition. The continuous communication between organization and its consumers is necessary to reach for this state. It is reality that the customers determine the quality of product, nor designers or production technologists. They have to design and produce the faultless product that (in floating market conditions) meets all requirements of consumers. It requires the systematic approach to the integration of "Voice of Customer" into the design and production activities and received strategic decisions. The effective ways of quality assurance are based on approach of prevention activities focused on wasted expenditure during production or services providing. This prevention can be assured through the continuous information obtaining about the behaviour of the manufacturing process and their analysis. The aim is to have the products or provided services with required characteristics. Selected methods and tools of quality management are used for this purpose, making for efficient transformation of customer´ s requirements into the other phase of design and product development and following realization process. The methodology, which brings benefit from the combination of Quality Function Deployment (QFD) and Statistical Process Control (SPC), is presented in this article. The QFD is exploited here with the aim of the customer´s requirements identification and their transformation into the designed product and process. In addition, in contradistinction to common using of this method, described approach supposes the dynamic output updating from QFD during very production on the basis of customer´s feedback. It should lead to quality improvement of product provided as well as to the customer´s satisfaction rising. The SPC allows to find out the significant abnormalities from the specified value of chosen product characters at the time and it is also able to maintain the key process parameters, gained by the transferring from identified and updated customer´s requirements, on required and stable state in the long term. It means, the process provides the products that comply with the performance quality features defined by the customers.
Starting Page	181
Ending Page	186
File Size	250955
Page Count	6
File Format	PDF
ISBN	9781612843605
e-ISBN	9781612843612
DOI	10.1109/CarpathianCC.2011.5945843
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-05-25
Publisher Place	Czech Republic
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Process control Wheels Voice of Customer Control charts Organizations SPC Quality function deployment Quality Management Steel QFD
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Interoperability of QFD, FMEA, and KCs methods in the product development process

A product platform optimization method based on QFD

QFD at Loral Aeronutronic

Using QFD to Link ISO 9001 QMS and PZB Gap Model An Integrated Approach for Customer Satisfaction

The application of quality management in e-learning, by QFD technique and based on customers' needs (A case study in an Iranian University)

Establishment of quality parameters in steel rolling industry using quality function deployment.

Quality improvement-a progress report

Dynamic Manufacturing Process control

Application Quality Function Deployment (QFD) Tool in Design of Aero Pumps Based on System Engineering

Application of QFD and SPC methods in the processes of design and products manufacturing

Similar Documents

Interoperability of QFD, FMEA, and KCs methods in the product development process

A product platform optimization method based on QFD

QFD at Loral Aeronutronic

Using QFD to Link ISO 9001 QMS and PZB Gap Model An Integrated Approach for Customer Satisfaction

The application of quality management in e-learning, by QFD technique and based on customers' needs (A case study in an Iranian University)

Establishment of quality parameters in steel rolling industry using quality function deployment.

Quality improvement-a progress report

Dynamic Manufacturing Process control

Application Quality Function Deployment (QFD) Tool in Design of Aero Pumps Based on System Engineering

Application of QFD and SPC methods in the processes of design and products manufacturing