NDLI: SVLC: Service Value Life Cycle Model

Content Provider	IEEE Xplore Digital Library
Author	Zhongjie Wang Xiaofei Xu
Copyright Year	2009
Abstract	Value plays a central role in services and is considered as the ultimate objective that both providers and customers pursue through providing and consuming a service. In this paper, based on a brief discussion of the service value concept, we present a service value life cycle model (SVLC), where the value delivery process is decomposed into 7 phases (bi-lateral searching, bi-lateral negotiation, unilateral preparation, co-production, transferring, usage, and payment). Each phase’s repeatable tasks, output, quality metrics of the process and output, and possible innovative design decisions, were elaborately analyzed. A C2C service system, Taobao.com, is briefly discussed to help understand SVLC in the real world. Comparisons between SVLC and traditional service research shows that SVLC provides some significance to systematical service innovations and service quality metrics design from life cycle (temporal) point of view. Potential effects on service computing research and some future work are also discussed.
Starting Page	159
Ending Page	166
File Size	625064
Page Count	8
File Format	PDF
ISBN	9781424451999
DOI	10.1109/CLOUD.2009.54
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-09-21
Publisher Place	India
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Service value Technological innovation Cloud computing Value lifecycle Quality of service Ice Electronic mail Service innovation Service quality evaluation Computer science Production Innovation management Collaborative work Problem-solving SVLC
Content Type	Text
Resource Type	Article

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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