NDLI: ExpertGuide for help desks-an intelligent information retrieval system for WWW pages

Content Provider	IEEE Xplore Digital Library
Author	Nihei, K. Tomizawa, N. Shibata, A. Shimazu, H.
Copyright Year	1998
Description	Author affiliation: C&C Media Res. Labs., NEC Corp., Kanagawa, Japan (Nihei, K.)
Abstract	An intelligent information retrieval system, ExpertGuide/sup TM/, has been developed. Implemented by Java applets, it runs on WWW browsers. It has a function which guides users through the diagnostic process by suggesting questions to which users can easily discover relevant WWW pages by selecting appropriate answers. During the diagnosis process, the system accesses knowledge bases consisting of hierarchical indexes(referred to in the interface as a "table of contents"). Each page in a result set has a probability of usage assigned to it on the basis of past experience. An algorithm, bused on information theory, uses these probabilities to determine the amount of information to be gained by answering each given question. Questions are then presented in the order in which answering each will narrow down the result set most efficiently, this allows users achieve useful results with fewer questions. This paper describes the effectiveness of ExpertGuide when used as a help desk system.
Starting Page	937
Ending Page	942
File Size	338601
Page Count	6
File Format	PDF
ISBN	0818683538
DOI	10.1109/DEXA.1998.707518
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1998-08-26
Publisher Place	Austria
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Intelligent systems Information retrieval World Wide Web Problem-solving Java Frequency Costs National electric code Information theory Customer satisfaction
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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