NDLI: SIMT - a privacy preserving Web metrics tool

Content Provider	IEEE Xplore Digital Library
Author	Teltzrow, M. Preibusch, S. Berendt, B.
Copyright Year	2004
Description	Author affiliation: Humboldt-Univ. zu Berlin, Germany (Teltzrow, M.; Preibusch, S.; Berendt, B.)
Abstract	Consumer metrics for analyzing the success of customer relationship management (CRM) are gaining increasing importance. CRM software packages have become commonplace. However, two major shortcomings exist. First, most software solutions are not offered as a Web service on the Internet. Second, privacy restrictions need to be integrated into an overall framework of success indicators for consumer analysis. Whereas the first aspect can be addressed with standardized developer software for Web services, the second must consider privacy legislation, privacy specifications on Web sites (P3P), and data re-identification problems. To address these problems, we have developed a web service - called SIMT - that automatically adapts CRM indicators to an online retailer's P3P policy. It is based on a declarative specification of privacy constraints, and syntactically extends P3P. This paper presents the prototype and describes how inference problems and legal restrictions have been addressed. The system has been tested on data from a large multi-channel retailer.
Sponsorship	IEEE Comput. Soc. Tech. Committee on Elec. Commerce
Starting Page	263
Ending Page	270
File Size	420397
Page Count	8
File Format	PDF
ISBN	0769520987
DOI	10.1109/ICECT.2004.1319742
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2004-07-09
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Web services Data privacy Customer relationship management Software packages Web and internet services Legislation Prototypes Law Legal factors System testing
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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