NDLI: The VoiceXML dialog system for the e-commerce ordering service

Content Provider	IEEE Xplore Digital Library
Author	Min-Jen Tsai
Copyright Year	2005
Description	Author affiliation: Inst. of Inf. Manage., Nat. Chiao Tung Univ., Hsinchu, Taiwan (Min-Jen Tsai)
Abstract	The Web-based application by VoiceXML service on the Internet is gradually accepted for human-machine interaction because it provides the speech-enabled functionality and makes the telephone access a reality. However, it is not cost efficient to build voice only stand-alone Web implementation and is more reasonable that voice interfaces should be retrofitted to be compatible or collaborated with the existing HTML or XML based Web applications. Therefore, this paper considers that the functionality of the Web site should enable multiple access modalities so that human beings can perceive and interact with either visual or speech response simultaneously. Under this principle, our research develops an integrated Web based Mandarin dialog system which adopts ASR, TTS, VoiceXML browser, and VoIP technologies to create user friendly interfaces of GUI and VUI. The users can use either traditional telephone, cellular phone connection, or even VoIP by personal computer to interact with the VoiceXML server. In the mean time, the users browse the Web and access the same content. The prototype system shows excellent performance and can be easily implemented into e-commerce ordering service for wide accessibility.
Sponsorship	Coventry Univ. IEEE IEE British Comput. Soc
Starting Page	95
Ending Page	100
File Size	992603
Page Count	6
File Format	PDF
ISBN	1846000025
DOI	10.1109/CSCWD.2005.194152
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2005-05-24
Publisher Place	UK
Access Restriction	Subscribed
Rights Holder	Coventry University
Subject Keyword	Internet telephony Web and internet services Man machine systems Costs Collaboration HTML XML Humans Automatic speech recognition Speech synthesis
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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