NDLI: Using a lessons learned process to develop and maintain institutional memory and intelligence

Content Provider	IEEE Xplore Digital Library
Author	Mendoza, D.R. Johnson, R.
Copyright Year	2006
Description	Author affiliation: Ames Res. Center, NASA, Moffett Field, CA (Mendoza, D.R.; Johnson, R.)
Abstract	The process of collecting, disseminating, and applying lessons learned (LL) is critical to the development and maintenance of any organization's institutional memory and intelligence, perhaps its most important resource. This is especially true for the NASA Ames Research Center (ARC), a research and development organization that develops systems meant to operate in high risk environments. However, the ARC environment being extremely diversified posed several challenges for implementing this process. These included; limited resources, employee turn over, many diverse communities of practice using unique sets of nomenclature, and employee anxiety over identifying problems or criticizing their organization. Thus, the Center developed a LL process based on interviews that successfully addressed these challenges and increased its LL submittal rate from two to thirty per year. In particular, it was found that the key to a successful LL program was the process of decomposition and re-integration of tacit (as represented by the anecdotal and contextual) with explicit information throughout the collection and dissemination steps. Furthermore, it was found that interviewers possessing corporate and technical experience/knowledge/access and excellent writing abilities were necessary for success. This combination of skills enabled the interviewer to accurately capture the LL explicit information while maintaining as much of the tacit as possible. In addition, by choosing interviewers that were involved in Center wide activities, the propagation of the tacit information was ensured. These findings in addition to the tools used to manage both the process and the LL will be described in his paper
Sponsorship	Aerospace and Electron. Syst. Soc
File Size	395070
File Format	PDF
ISBN	078039545X
DOI	10.1109/AERO.2006.1656172
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2006-03-04
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	NASA Space technology Project management Research and development Writing Biographies Application software Hardware Air transportation Information technology
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in