NDLI: Design and implementation of COSIMA-a smart and speaking e-sales assistant

Content Provider	IEEE Xplore Digital Library
Author	Kiessling, W. Fischer, S. Holland, S. Ehm, T.
Copyright Year	2001
Description	Author affiliation: Augsburg Univ., Germany (Kiessling, W.)
Abstract	Presents a new cooperative user interface for e-shopping in B2C (business-to-consumer) e-commerce. COSIMA (COmparison Shopping with Interactive Meta-search Agents) is a smart and animated Internet avatar with synchronized dynamic voice output who assists customers through their e-shopping tours and advises them in the spirit of a real salesperson in the old economy. COSIMA benefits from a Preference SQL-based search engine that relies on on the Pareto principle, computing best-matching results to the customer's wishes. This enables COSIMA to offer ideal hits or suitable alternatives with a single query, to evaluate these search results in terms of the stated preferences and to generate proper voice output, following the basic principles of sales psychology. As a sample application, we present a meta-search engine for comparison shopping. Since COSIMA constitutes an entire technological framework, it can easily be adjusted to other e-commerce environments by customizing the search engine, the avatar animations and the speech contexts.
Sponsorship	Chutney Technol.
Starting Page	21
Ending Page	30
File Size	1075573
Page Count	10
File Format	PDF
ISBN	0769512240
DOI	10.1109/WECWIS.2001.933902
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2001-06-21
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Avatars Search engines Marketing and sales Speech Prototypes Databases Information systems Internet Psychology Tires
Content Type	Text
Resource Type	Article

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