NDLI: A novel architecture to customer service management for the NGN

Content Provider	IEEE Xplore Digital Library
Author	Xianxin Jiang Fangchun Yang Hua Zou
Copyright Year	2003
Description	Author affiliation: State Key Lab. of Switching Technol. & Telcommunication Networks, Beijing Univ. of Posts & Telecommun., China (Xianxin Jiang; Fangchun Yang; Hua Zou)
Abstract	Managing services on the next generation network (NGN) is becoming more and more complex and time consuming for service providers since services are increasing both in number and complexity. Also the number of users per service is going up. A solution to this problem is to allow the service users themselves to partly manage the services they are using. This is called customer service management, and it increases the perceived value of the services to the users as well as lowers the operational costs of service provider. This paper presents architecture for customer service management in NGN.
Sponsorship	China Inst. Commun. (CIC) Chinese Inst. Electron. (CIE)
Starting Page	123
Ending Page	126
File Size	328933
Page Count	4
File Format	PDF
ISBN	7563506861
DOI	10.1109/ICCT.2003.1209051
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2003-04-09
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	China Institute of Communications(CIC)
Subject Keyword	Customer service Next generation networking Costs Quality of service Multiaccess communication Environmental management Laboratories Telecommunication switching Laser sintering Telegraphy
Content Type	Text
Resource Type	Article

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