NDLI: Application of System Dynamics theory in the evaluation of an integrated Business Excellence system

Content Provider	IEEE Xplore Digital Library
Author	Mavroeidis, V. Koubias, S. Goutsos, S.
Copyright Year	2009
Description	Author affiliation: Department of Electrical & Computer Engineering, Department of Mechanical Engineering, University of Patras, Greece (Koubias, S.; Goutsos, S.) \|\| Researcher, Industrial Systems Institute, Department of Electrical and Computer Engineering, University of Patras, Greece (Mavroeidis, V.)
Abstract	Aim of this research is to propose an accurate model of measuring business excellence by applying the theory of System Dynamics. This theory defines the interaction of system variables giving the opportunity of a reliable and fair score as well as objective decision-making with regard to the areas that are susceptible of continuous improvement. This paper utilises the principles of the System Dynamics in order to propose a new method for measuring business excellence and thus contributing to a thorough evaluation of an enterprise which implements a Business Excellence Model. The proposed business excellence system is adopted and applied as the Hellenic National Quality Award scheme. The study only adopts empirical data from the application of the proposed business excellence system due to the early stages of implementation in the market. Future research may use more data to better tune the proposed method. Based on the more accurate analytical results achieved by the proposed model, the Hellenic national authority of managing the Hellenic scheme of business excellence might use the proposed model for measuring business excellence and to drive continuous improvement and competitiveness according to its strategy.
Starting Page	1
Ending Page	12
File Size	238314
Page Count	12
File Format	PDF
ISBN	9781424443277
DOI	10.1109/ISADS.2009.5207318
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-03-23
Publisher Place	Greece
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Total quality management Decision making Continuous improvement Quality awards Application software Computer industry Reliability engineering Mechanical engineering Mechanical variables measurement Electric variables measurement Performance Management Business Excellence models System Dynamics Total Quality Management Decision Making Algorithms
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Review of modern regional innovation measurement tools and proposal of a business excellence barometer — implementation and conclusions for the Region of Western Greece

Exploring business excellence in Asia

Application of Comprehensive Fuzzy Evaluation in Total Quality Management

Quality management-a case study

Total quality in management decision making

The Application of Unascertained Measure Model in Evaluation of Urban Environmental Quality

A decision model for selecting of areas for improvement in EFQM model

Lean sigma: The new wave of business excellence, literature review and a framework

A software system evaluation framework

Application of System Dynamics theory in the evaluation of an integrated Business Excellence system

Similar Documents

Review of modern regional innovation measurement tools and proposal of a business excellence barometer — implementation and conclusions for the Region of Western Greece

Exploring business excellence in Asia

Application of Comprehensive Fuzzy Evaluation in Total Quality Management

Quality management-a case study

Total quality in management decision making

The Application of Unascertained Measure Model in Evaluation of Urban Environmental Quality

A decision model for selecting of areas for improvement in EFQM model

Lean sigma: The new wave of business excellence, literature review and a framework

A software system evaluation framework

Application of System Dynamics theory in the evaluation of an integrated Business Excellence system