NDLI: Applications of speech recognition in the area of telecommunications

Content Provider	IEEE Xplore Digital Library
Author	Rabiner, L.R.
Copyright Year	1997
Description	Author affiliation: AT&T Bell Labs., Florham Park, NJ, USA (Rabiner, L.R.)
Abstract	Advances in speech recognition technology, over the past 4 decades (1950s to 1990s), have enabled a wide range of telecommunications and desktop services to become 'voice enabled'. Early applications were driven by the need to automate and thereby reduce the cost of attendant services, or by the need to create revenue generating new services which were previously unavailable because of cost, or the inability to adequately provide such a service with the available work force. As we move towards the future, we see a new generation of voice enabled service offerings emerging including intelligent agents, customer care wizards, call center automated attendants, voice access to universal directories and registries, unconstrained dictation capability, and finally unconstrained language translation capability. We review the current capabilities of speech recognition systems, show how they have been exploited in today's services and applications, and show how they will evolve over time to the next generation of voice enabled services.
Starting Page	501
Ending Page	510
File Size	697833
Page Count	10
File Format	PDF
ISBN	0780336984
DOI	10.1109/ASRU.1997.659129
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1997-12-17
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Speech recognition Isolation technology Signal processing algorithms Vocabulary Costs Intelligent agent Natural languages Telecommunications Hardware Laboratories
Content Type	Text
Resource Type	Article

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
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4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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