NDLI: Mining User Opinions in Mobile App Reviews: A Keyword-Based Approach (T)

Content Provider	IEEE Xplore Digital Library
Author	Phong Minh Vu Tam The Nguyen Hung Viet Pham Tung Thanh Nguyen
Copyright Year	2015
Description	Author affiliation: Comput. Sci. Dept., Utah State Univ., Logan, UT, USA (Phong Minh Vu; Tam The Nguyen; Hung Viet Pham; Tung Thanh Nguyen)
Abstract	User reviews of mobile apps often contain complaints or suggestions which are valuable for app developers to improve user experience and satisfaction. However, due to the large volume and noisy-nature of those reviews, manually analyzing them for useful opinions is inherently challenging. To address this problem, we propose MARK, a keyword-based framework for semi-automated review analysis. MARK allows an analyst describing his interests in one or some mobile apps by a set of keywords. It then finds and lists the reviews most relevant to those keywords for further analysis. It can also draw the trends over time of those keywords and detect their sudden changes, which might indicate the occurrences of serious issues. To help analysts describe their interests more effectively, MARK can automatically extract keywords from raw reviews and rank them by their associations with negative reviews. In addition, based on a vector-based semantic representation of keywords, MARK can divide a large set of keywords into more cohesive subsets, or suggest keywords similar to the selected ones.
Starting Page	749
Ending Page	759
File Size	287598
Page Count	11
File Format	PDF
e-ISBN	9781509000258
DOI	10.1109/ASE.2015.85
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2015-11-09
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Batteries Mobile communication Dictionaries Energy consumption Data mining Facebook Keyword Opinion Mining Review Analysis
Content Type	Text

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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