NDLI: User feedback oriented quality of experience management framework

Content Provider	IEEE Xplore Digital Library
Author	Zhang Jie Hwa-Jong Kim
Copyright Year	2013
Abstract	Recently, Quality of Experience (QoE) has been introduced as a subjective measure of a user's experience of communication services. QoE was expected to take the place of traditional Quality of Service (QoS) measure in that QoE may express a direct and accurate user experience. In this paper, we propose a QoE management scheme which is based on a user's simple feedback. We explain the proposed QoE management steps and the dominant reason extraction algorithm to determine the quality-falling instance. We also present a QoE prediction method that will provide an optimal quality management scheme in communication services. Experiments on multimedia streaming service prove the efficiency of the dominant factor extraction algorithm, and the experiment using the QoE prediction method present a very high accuracy. The QoE management scheme proposed in this paper can be generally adapted to any communication services, to increase the efficiency and effectiveness of quality management systems.
Starting Page	72
Ending Page	80
Page Count	9
File Size	377623
File Format	PDF
ISSN	16735447
Volume Number	10
Issue Number	1
Language	English
Publisher	China Communications Magazine Co. Ltd.
Publisher Date	2013-01-01
Publisher Place	U.S.A.
Access Restriction	One Nation One Subscription (ONOS)
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Quality of service Telecommunication traffic Network monitoring Statistical analysis Estimation Prediction algorithms Algorithm design and analysis Quality management Multimedia communication Streaming media traffic analysis QoE QoS network monitoring statistical estimation
Content Type	Text
Resource Type	Article
Subject	Computer Networks and Communications Electrical and Electronic Engineering

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4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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