NDLI: The Sidelining of Top IT Executives in the Governance of Outsourcing: Antecedents, Power Struggles, and Consequences

Content Provider	IEEE Xplore Digital Library
Author	Chakrabarty, S. Whitten, D.
Copyright Year	1988
Abstract	This study attempts to highlight the paradoxical aspects of top management power contests within customer firms that outsource information technology (IT) work. Intraorganizational power theory forms the overarching theoretical basis for this study. The focus is on the antecedents and consequences of the relative power of business executives (Chief Executive Officer, Chief Financial Officer, and Chief Operating Officer) versus IT executives (Chief Information Officer, Head of IT) in the governance of IT outsourcing. Evidence from a field survey supports the existence of a paradox. When a firm's financial performance has been poor and the firm did not have a sizeable IT workforce, the business executives give themselves greater power and sideline the IT executives. Paradoxically, rather than leading to positive consequences, such power play weakens outsourcing performance. Outsourcing performance is best when power is solely with the IT executives group, a close second best when power is divided between the two groups (joint decision making), and worst when it is solely with the business executives group. Overall, when it comes to the outsourcing of IT work, business executives might find reasons to justify increasing their own power and reducing the power of IT executives, even though this can ultimately be detrimental to outsourcing performance. These findings lend credence to case studies and practitioner articles that have reported such occurrences.
Sponsorship	IEEE Technology Management Council
Starting Page	799
Ending Page	814
Page Count	16
File Size	798756
File Format	PDF
ISSN	00189391
Volume Number	58
Issue Number	4
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-11-01
Publisher Place	U.S.A.
Access Restriction	One Nation One Subscription (ONOS)
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Outsourcing Decision making Organizational aspects Information technology upper echelon theory Agency theory Chief Executive Officer (CEO) Chief Financial Officer (CFO) Chief Information Officer (CIO) Chief Operating Officer (COO) information technology (IT) outsourcing politics power top management team transaction cost theory
Content Type	Text
Resource Type	Article
Subject	Strategy and Management Electrical and Electronic Engineering

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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