NDLI: Client-centered strategies for E-commerce success

Content Provider	IEEE Xplore Digital Library
Author	Wing Lam
Copyright Year	1999
Abstract	An increasing number of businesses are undertaking e-commerce projects, some for the first time. Few would argue that effective management is critical to success in this lucrative market. But a successful business does more than simply deliver a product on budget and on time: it also delivers customer satisfaction. During the five years that our software solutions company has been in business, my colleagues and I have found that building client relationships is at least as important as innovation and technology to remaining competitive as an e-commerce developer. Repeat business now accounts for more than 60 percent of our projects. We believe that the key lessons we've learned can help you build successful client relationships.
Sponsorship	IEEE Computer Society
Starting Page	45
Ending Page	51
Page Count	7
File Size	321556
File Format	PDF
ISSN	15209202
Volume Number	1
Issue Number	5
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1999-09-01
Publisher Place	U.S.A.
Access Restriction	One Nation One Subscription (ONOS)
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Customer satisfaction Meeting planning Failure analysis Internet Companies Technological innovation Layout Electronic commerce Fasteners Project management
Content Type	Text
Resource Type	Article
Subject	Computer Science Applications Software Hardware and Architecture

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Client-centered strategies for E-commerce success