NDLI: Acceptance of communication media in organizations: richness or features?

Content Provider	IEEE Xplore Digital Library
Author	El-Shinnawy, M. Markus, M.L.
Copyright Year	1988
Abstract	This study focuses on people's choices between electronic mail and voice mail. We found that users generally preferred electronic mail over voice mail for most communication purposes. These results do not support a hypothesis derived from media richness theory that voice mail would be preferred to e-mail for ambiguous situations. A more important finding is that other medium features besides richness influence individuals' media choices, specifically, medium features useful for retrieving and preparing messages and for working In group settings. From this and other evidence, we conclude that a complex set of social factors governs organizational media use in ways that neither theory can fully explain. Our findings have some interesting implications for designers of multimedia communication systems and for people like human resources specialists who are concerned with improving the effectiveness of professional work and the quality of working life.
Sponsorship	IEEE Professional Communication Society
Starting Page	242
Ending Page	253
Page Count	12
File Size	150620
File Format	PDF
ISSN	03611434
Volume Number	41
Issue Number	4
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1998-12-01
Publisher Place	U.S.A.
Access Restriction	One Nation One Subscription (ONOS)
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Electronic mail Voice mail Professional communication Communications technology Risk management Information management Social factors Multimedia communication Multimedia systems Communication systems
Content Type	Text
Resource Type	Article
Subject	Industrial Relations Electrical and Electronic Engineering

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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