NDLI: Convenient airports: point of view of the passengers

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Convenient airports: point of view of the passengers

Content Provider	NASA Technical Reports Server (NTRS)
Author	Alves, Claudio Jorge Pinto Magri Jr., Adival Aparecido
Copyright Year	2003
Description	The competition among airlines or among airports aiming at to increase the demand for its services has been more and more incited. Knowledge the perception of the users for the offered services means to meet the customer's needs and expectations in order either to keep the customer, and therefore keep a significant advantage over competitors. The passenger of the air transportation wants rapidity, security and convenience. Convenience can be translated by comfort that the passenger wants for the price that he can pay. In this paper had been identified. as a result of a survey achieved in six Brazilian airports during 2002, the best indicators in the passenger's perception. These indicators among any others were listed m the handbook of Airports Council International (ACI). Distinctive perceptions were observed among passengers with different travel motivations. This survey had been carried through in the airports of Brasilia, Porto Alegre, Salvador. Fortaleza, Curitiba and Bel6m. Considering this survey we can identified the most attractive airport among them. This work is a way to help improve quality of service, in particular, m these six airports of the Brazilian network. The results should be published and made available to all the parties concerned (airport authority, airlines and service providers) and should lead to corrective action when the passenger is not satisfied with the service.
File Size	502037
Page Count	11
File Format	PDF
Alternate Webpage(s)	http://archive.org/details/NASA_NTRS_Archive_20050139790
Archival Resource Key	ark:/13960/t0qr9s057
Language	English
Publisher Date	2003-07-01
Access Restriction	Open
Subject Keyword	Air Transportation And Safety Surveys Competition Airline Operations Passengers Motivation Perception Airports Air Transportation Commercial Aircraft Ntrs Nasa Technical Reports Server (ntrs) Nasa Technical Reports Server Aerodynamics Aircraft Aerospace Engineering Aerospace Aeronautic Space Science
Content Type	Text
Resource Type	Article

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