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Total quality management: it works for aerospace information services
| Content Provider | NASA Technical Reports Server (NTRS) |
|---|---|
| Author | Eberline, Carl Colquitt, Wanda Erwin Sr., James |
| Copyright Year | 1993 |
| Description | Today we are in the midst of information and 'total quality' revolutions. At the NASA STI Program's Center for AeroSpace Information (CASI), we are focused on using continuous improvements techniques to enrich today's services and products and to ensure that tomorrow's technology supports the TQM-based improvement of future STI program products and services. The Continuous Improvements Program at CASI is the foundation for Total Quality Management in products and services. The focus is customer-driven; its goal, to identify processes and procedures that can be improved and new technologies that can be integrated with the processes to gain efficiencies, provide effectiveness, and promote customer satisfaction. This Program seeks to establish quality through an iterative defect prevention approach that is based on the incorporation of standards and measurements into the processing cycle. Four projects are described that utilize cross-functional, problem-solving teams for identifying requirements and defining tasks and task standards, management participation, attention to critical processes, and measurable long-term goals. The implementation of these projects provides the customer with measurably improved access to information that is provided through several channels: the NASA STI Database, document requests for microfiche and hardcopy, and the Centralized Help Desk. |
| File Size | 951518 |
| Page Count | 14 |
| File Format | |
| Alternate Webpage(s) | http://archive.org/details/NASA_NTRS_Archive_19930010749 |
| Archival Resource Key | ark:/13960/t0102350b |
| Language | English |
| Publisher Date | 1993-01-01 |
| Access Restriction | Open |
| Subject Keyword | Nasa Programs Productivity User Requirements Management Methods Microfilms Services Total Quality Management Information Dissemination Information Systems Ntrs Nasa Technical Reports Server (ntrs) Nasa Technical Reports Server Aerodynamics Aircraft Aerospace Engineering Aerospace Aeronautic Space Science |
| Content Type | Text |
| Resource Type | Technical Report |
