Understanding the determinants of e-wallet continuance usage intention in Malaysia.

Content Provider	Europe PMC
Author	Abdul-Halim, Nurul-Ain Vafaei-Zadeh, Ali Hanifah, Haniruzila Teoh, Ai Ping Nawaser, Khaled
Abstract	The present research aims to investigate the determinants of e-wallet continuance usage intention in Malaysia using extending Technology Continuance Theory (TCT) via examining four variables, namely price benefit, trust, habit, and operational constraints. This paper adopts a quantitative approach to collect data with non-probability sampling using the purposive sampling technique. An online survey was conducted and a total of 379 respondents submitted their answers. The obtained results have shown that continue use of e-wallet is not affected by perceived usefulness (PU) and trust. However, there is a significant influence associated with perceived ease of use (PEU), PU, and satisfaction toward user’s attitude that, in turn, substantially impacts the users’ intention to continue to use e-wallet. This is one of the prior studies exploring Malaysian's intention to continue using e-wallet, using the TCT model as the research framework, and through examining four variables adopted from the literature, including price benefit, habit, trust, and operational constraints. The practical implications for the service providers and policymakers from the present findings can be used to develop strategies to gain a sustainable, competitive advantage, and promote continuous intention of e-wallet usage.
Related Links	https://europepmc.org/backend/ptpmcrender.fcgi?accid=PMC8576795&blobtype=pdf
ISSN	00335177
Journal	Quality & Quantity [Qual Quant]
Volume Number	56
DOI	10.1007/s11135-021-01276-7
PubMed Central reference number	PMC8576795
Issue Number	5
PubMed reference number	34776542
e-ISSN	15737845
Language	English
Publisher	Springer Netherlands
Publisher Date	2021-11-09
Publisher Place	Dordrecht
Access Restriction	Open
Rights License	This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic. © The Author(s), under exclusive licence to Springer Nature B.V. 2021
Subject Keyword	E-wallet Mobile wallet Technology continuance theory (TCT) Intention to continue use Cashless society Malaysia
Content Type	Text
Resource Type	Article
Subject	Statistics and Probability Social Sciences