Do you pass it on? An examination of the consequences of perceived cyber incivility

Content Provider	Directory of Open Access Journals (DOAJ)
Author	Kimberly McCarthy Jone L. Pearce John Morton Sarah Lyon
Abstract	Purpose – The emerging literature on computer-mediated communication at the study lacks depth in terms of elucidating the consequences of the effects of incivility on employees. This study aims to compare face-to-face incivility with incivility encountered via e-mail on both task performance and performance evaluation. Design/methodology/approach – In two experimental studies, the authors test whether exposure to incivility via e-mail reduces individual task performance beyond that of face-to-face incivility and weather exposure to that incivility results in lower performance evaluations for third-parties. Findings – The authors show that being exposed to cyber incivility does decrease performance on a subsequent task. The authors also find that exposure to rudeness, both face-to-face and via e-mail, is contagious and results in lower performance evaluation scores for an uninvolved third party. Originality/value – This research comprises an empirically grounded study of incivility in the context of e-mail at study, highlights distinctions between it and face-to-face rudeness and reveals the potential risks that cyber incivility poses for employees.
Related Links	https://www.emerald.com/insight/content/doi/10.1108/OMJ-12-2018-0654/full/pdf?title=do-you-pass-it-on-an-examination-of-the-consequences-of-perceived-cyber-incivility
DOI	10.1108/OMJ-12-2018-0654
Journal	Organization Management Journal
Issue Number	1
Volume Number	17
e-ISSN	15416518
Language	English
Publisher	Emerald Publishing
Publisher Date	2020-01-01
Publisher Place	United Kingdom
Access Restriction	Open
Subject Keyword	Personnel Management. Employment Management Organizational Behaviour, Change and Effectiveness. Corporate Culture Email Performance Evaluation Incivility Workplace Communication Personnel management. Employment management Men Organizational behaviour, change and effectiveness. Corporate culture
Content Type	Text
Resource Type	Article
Subject	Education Organizational Behavior and Human Resource Management Strategy and Management Business and International Management