NDLI: THE ADDED VALUE OF THE ISO 9001:2015 INTERNATIONAL STANDARD FROM AN AUDITORS' PERSPECTIVE: A CB-SEM BASED EVALUATION

Please wait, while we are loading the content...

THE ADDED VALUE OF THE ISO 9001:2015 INTERNATIONAL STANDARD FROM AN AUDITORS' PERSPECTIVE: A CB-SEM BASED EVALUATION

Content Provider	Directory of Open Access Journals (DOAJ)
Author	José Pedro Domingues Angélica Mufato Reis Luis Miguel Fonseca Paulo Ávila Goran Putnik
Abstract	This research evaluates IRCA registered auditors' perspectives of the added value of ISO 9001:2015 to the organizations that adopt it and are certified accordingly, bringing a more independent perspective than previous studies based on quality managers or consultants' views. Supported by a worldwide survey among IRCA registered auditors and the adoption of a Covariance based- Structural Equation Modelling (CB-SEM) approach the results point out that the auditors' judgment regarding the ISO 9001:2015 value is influenced by their perceptions (regarding the document) and experience (auditing). The research results highlight the importance of selecting auditors with the appropriate ISO 9001:2015 knowledge and experience to assess ISO 9001:2015 Quality Management Systems (QMSs) within the certification process, therefore, contributing to the business and processes performance improvement and sustainable outcomes.
Related Links	http://ijqr.net/journal/v13-n4/15.pdf
ISSN	18006450
e-ISSN	18007473
DOI	10.24874/IJQR13.04-15
Journal	International Journal for Quality Research
Issue Number	4
Volume Number	13
Language	English
Publisher	Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
Publisher Date	2019-01-01
Publisher Place	Serbia
Access Restriction	Open
Subject Keyword	Management. Industrial management Iso 9001:2015 Quality Management System Auditor Cb-sem
Content Type	Text
Resource Type	Article
Subject	Industrial and Manufacturing Engineering Management Science and Operations Research Safety, Risk, Reliability and Quality

Central Library (ISO-9001:2015 Certified)
Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

See location in the Map
03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in