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THE INFLUENCE OF FEEDBACK ON AUTOMATION USE, MISUSE, AND DISUSE
| Content Provider | CiteSeerX |
|---|---|
| Author | Peterson, Scott Dzindolet, Mary Pierce, Linda |
| Abstract | The use of automated decision aids is increasing. Unfortunately, the productivity of human-automated work teams is not always superior to that of the human operator or the computer working alone (Parasuraman & Riley, 1997). In order to examine the effects of various kinds of feedback on appropriate automation use, 159 students provided with an automated aid determined whether a camouflaged soldier was present in 300 slides. A 2 (rationale why aid might err) X 2 (continuous feedback) X 2 (aid’s relative performance) X 2 (aid’s decision) ANOVA was performed with the transformed p(error) separately for the trials in which the target was present and for those in which the target was absent. Results indicated that participants were able to appropriately rely on the automated aid. For example, those paired with a superior aid were more likely to rely on the aid’s decisions than ignore them; those paired with an inferior aid were more likely to ignore the aid than rely on it. A three way interaction indicated that this finding was most strong when participants were provided with information concerning why their aid might err, F(1, 51) = 3.27, p <.08. Implications for future research are discussed. Dramatic increases in the use of automation have occurred across society in recent years. The underlying assumption in providing automated aids to human operators is that the human-computer “team ” will be more productive than either the human or the automated aid would be working alone. Some researchers have found support for this underlying assumption (Corcoran, |
| File Format | |
| Access Restriction | Open |
| Content Type | Text |
