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Chapter 3 Model-based design of online help systems
| Content Provider | CiteSeerX |
|---|---|
| Author | Silveira, Milene Selbach Barbosa, Simone D. J. Souza, Clarisse Sieckenius De |
| Abstract | Abstract: Online help systems are typically used as a last resource in interactive breakdown situations. In this paper, we present a method for building online help based on design models according to a semiotic engineering approach. We show the benefits of having designers explicitly communicate their design vision to users, and we also point at the need to foster a new culture for online help. We show how this proposal opens a direct communication channel from designers to users, and we hope this will contribute to introducing this new culture. |
| File Format | |
| Access Restriction | Open |
| Subject Keyword | Online Help System Model-based Design Online Help New Culture Last Resource Interactive Breakdown Situation Design Model Design Vision Semiotic Engineering Approach Direct Communication Channel |
| Content Type | Text |
| Resource Type | Article |
