A Stochastic Overbooking Model for Outpatient Clinical Scheduling with No-Shows (2007)

Content Provider	CiteSeerX
Author	Lawley, Mark Muthuraman, Kumar
Abstract	We formulate a stochastic overbooking model and develop an appointment scheduling policy for outpatient clinics. The schedule is constructed for a single service period partitioned into time slots of equal length. A clinic scheduler assigns patients to slots through a sequential patient call-in process where the scheduler must provide each calling patient with an appointment time before the patient’s call terminates. Each calling patient has a no-show probability, and overbooking is used to compensate for patient no-shows. The scheduling objective captures patient waiting time, staff overtime, and patient revenue. We derive conditions under which the objective evolution is unimodal and investigate the behavior of the scheduling policy under a variety of conditions.
File Format	PDF
Publisher Date	2007-01-01
Access Restriction	Open
Subject Keyword	Objective Capture Appointment Time Single Service Period Appointment Scheduling Policy Objective Evolution Patient No-show Outpatient Clinical No-show Probability Clinic Scheduler Assigns Patient Patient Revenue Patient Call Terminates Outpatient Clinic Derive Condition Stochastic Overbooking Model Staff Overtime Sequential Patient Call-in Process Equal Length
Content Type	Text