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1 defining e-government: a citizen-centric criteria-based approach.
| Content Provider | CiteSeerX |
|---|---|
| Author | Misra, Chandra |
| Abstract | E-government has been in operation for over last decade but it has failed to contribute to improved public service delivery. Administrative reforms, which occupy centre stage in e-government, have gone through three phases of which the e-government is the last. There is a great variety of definition of e-government but such definitions lack clarity of scope and content making the task of e-government practitioners, primarily the e-government policy makers and implementers, difficult. For defining e-government, four domains of e-government – governance, information and communication technology, business process re-engineering (BPR), and e-citizen –are identified and e-government mapped in three equations. A citizen-centred criteria-based definition of e-government is proposed to assist e-government practitioners by describing the scope and elaborating the e-government content. To operationalise the definition setting up of e-business teams in ministries/departments at the centre and states and in the districts to prepare e-business plans is suggested. The elements of e-business plans are then elaborated and the need for their regular review stressed. The paper concludes by drawing attention to emerging e-government challenges highlighting the need for a citizen-centric criteria-based definition of e-government operationalised by elaborate e-business plans. Index Terms- E-government Level-of-perspectives definition Administrative reforms Citizen-centric administration Mapping Domains Benefits Limitations Supersite Citizen-centric criteria-based definition E-business team E-business plan Elements of e-business plan Emerging challenges 2 |
| File Format | |
| Access Restriction | Open |
| Subject Keyword | Citizen-centric Criteria-based Approach E-government Practitioner E-business Plan Business Process Re-engineering Last Decade E-business Plan Emerging E-government Challenge Communication Technology Ministry Department Great Variety Public Service Delivery E-government Governance Elaborate E-business Plan Citizen-centred Criteria-based Definition E-government Mapped Administrative Reform Regular Review E-government Policy Maker E-government Content E-business Team Citizen-centric Criteria-based Definition Centre Stage |
| Content Type | Text |
