NDLI: Cooperative support for office work in the insurance business (1999).

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Cooperative support for office work in the insurance business (1999).

Content Provider	CiteSeerX
Author	Margelisch, Andreas Reimer, Ulrich Staudt, Martin Vetterli, Thomas
Abstract	Office tasks related to processing of contracts in the insurance business are complex and highly dependent on legal and company-specific formal regulations. On the other hand, the increasing competition strongly influences efficiency as well as quality requirements and makes such activities very demanding and critical for the company success. This paper describes the main ideas behind the EULE system implemented at Swiss Life to provide computerbased guidance and interactive support for typical office tasks dealing with private life insurances. The system relies on a knowledge representation language which covers data and process aspects including encoding of the relevant regulation contexts. Based on specifications in this language a compiler enables the automatic generation of executable systems. Furthermore, we sketch the embedding of EULE into a general advanced software architecture, in particular wrt. organizational memory functionality, workflow management and business process m...
File Format	PDF
Publisher Date	1999-01-01
Access Restriction	Open
Subject Keyword	Insurance Business Cooperative Support Office Work Office Task Automatic Generation Interactive Support Swiss Life Organizational Memory Functionality Private Life Insurance Company-specific Formal Regulation Typical Office Task Relevant Regulation Context Workflow Management Business Process Executable System Main Idea Eule System Process Aspect Knowledge Representation Language Particular Wrt General Advanced Software Architecture Computerbased Guidance Company Success Quality Requirement
Content Type	Text
Resource Type	Article

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