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Trust building with explanation interfaces
| Content Provider | CiteSeerX |
|---|---|
| Author | Pu, Pearl Chen, Li |
| Description | Based on our recent work on the development of a trust model for recommender agents and a qualitative survey, we explore the potential of building users ’ trust with explanation interfaces. We present the major results from the survey, which provided a roadmap identifying the most promising areas for investigating design issues for trust-inducing interfaces. We then describe a set of general principles derived from an in-depth examination of various design dimensions for constructing explanation interfaces, which most contribute to trust formation. We present results of a significantscale user study, which indicate that the organization-based explanation is highly effective in building users ’ trust in the recommendation interface, with the benefit of increasing users’ intention to return to the agent and save cognitive effort. |
| File Format | |
| Language | English |
| Publisher Institution | In Proc. IUI’06 |
| Access Restriction | Open |
| Subject Keyword | Design Issue Recent Work Building User Recommendation Interface Recommender Agent User Intention Trust Building In-depth Examination Explanation Interface Trust Model Various Design Dimension User Trust Promising Area Major Result Significantscale User Study Qualitative Survey Organization-based Explanation General Principle Cognitive Effort Present Result Trust-inducing Interface |
| Content Type | Text |
| Resource Type | Article |
