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Bridging the Communication Gap at NASA – A Case Study in Communities of Practice
| Content Provider | CiteSeerX |
|---|---|
| Author | Holm, Jeanne Murphy, Keri Topousis, Daria |
| Abstract | Columbia in 2003, it was determined that problems in the agency's organization created an environment that led to the accident. One component of the proposed solution resulted in the formation of the NASA Engineering Network (NEN), a suite of information retrieval and knowledge-sharing tools. This paper describes the implementation of communities of practice, which are formed along engineering disciplines. Communities of practice enable engineers to leverage their knowledge and best practices to collaborate and take information learning back to their jobs and embed it into the procedures of the agency. This case study offers insight into using traditional engineering disciplines for virtual collaboration, including lessons learned during the creation and establishment of NASA’s communities. the agency, the NASA Engineering Network (NEN) was established. It provided a suite of information retrieval and knowledge-sharing tools specifically aimed at facilitating communication among engineers at all of the NASA centers and affiliated contractors. NEN includes a metasearch capability, the Lessons Learned Information System, communities of practice formed along engineering disciplines, and a portal to integrate these components. Fig. 1 illustrates NEN. Keywords—Collaboration, communities of practice, knowledge management, virtual teams. I. |
| File Format | |
| Access Restriction | Open |
| Subject Keyword | Affiliated Contractor Case Study Offer Illustrates Nen Nasa Center Engineering Discipline Lesson Learned Information System Communication Gap Nasa Engineering Network Metasearch Capability Knowledge-sharing Tool Virtual Collaboration Nasa Case Study Traditional Engineering Discipline Nasa Community Practice Enable Engineer Keywords Collaboration Virtual Team |
| Content Type | Text |
| Resource Type | Article |
