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Augmenting the affordance of online help content.
| Content Provider | CiteSeerX |
|---|---|
| Author | Simone, D. Souza, Clarisse Sieckenius De Barbosa, Simone D. J. Barbosa, J. Silveira, Milene Selbach |
| Abstract | Traditional online help is often function-oriented, unrelated to users ’ tasks and not situated at users ’ current context of interaction. This is due mainly to the help development strategy, and to the lack of a help model that takes into account typical users ’ task flows. In addition to a help model, we also need adequate access structures to the various components of the help system, each providing a different perspective on help content. This paper proposes the integration of a help model with communicability concepts, both built upon the principles of Semiotic Engineering. Our goal is to provide users with better help access and content, which are designed to clarify users ’ specific doubts, as expressed by users themselves, during interaction. |
| File Format | |
| Access Restriction | Open |
| Subject Keyword | Semiotic Engineering Help Access Communicability Concept Help Model Various Component Help Development Strategy User Current Context Help Content Traditional Online Help Different Perspective Account Typical User Task User Task Help System User Specific Doubt Adequate Access Structure Online Help Content |
| Content Type | Text |
| Resource Type | Article |
